Refund Policy
At Rinsly, we want you to love your purchase. If you don't, we make it right.
30-Day Money-Back Guarantee
Try Rinsly for 30 days from the day your order is delivered. If you're not happy with it for any reason, we'll refund your order in full.
You don't need to send anything back. Used cleaning heads can go in the trash, as usual.
How to Request a Refund
Email us at info@getrinsly.com within 30 days of delivery and include:
- Your full name
- Your order number
- A short note on why it didn't work for you (optional, but it helps us improve)
We'll reply within 2 business days to confirm your refund.
Head Came Off Mid-Clean?
If a cleaning head comes off or tears during a clean, email us with your order number and we'll send you replacement heads at no cost.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, incomplete or different from what you ordered, email us at info@getrinsly.com with your order number and a photo. We'll send a replacement or a full refund, whichever you prefer.
Lost or Missing Packages
If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 30 days of shipping, email us and we'll reship it or refund you.
If tracking shows your package as delivered but you can't find it, please check with neighbours and the carrier first. If you added Shipping Insurance at checkout, we'll reship your order at no cost.
Wrong Address
Please double-check your shipping address at checkout. We can't be responsible for orders delivered to an incorrect address entered at checkout, but we'll do our best to help.
Refunds
Approved refunds go back to your original payment method within 5 business days. Shipping is free, so your refund covers the full amount you paid. Your bank or card provider may take a few extra days to show it.
Free Gifts and Bundles
If your order included a free gift or bonus items, your refund covers the amount you paid. Free items aren't refunded separately.
Cancellations
Want to cancel or change your order? Email us as soon as possible. If it hasn't shipped yet, we'll cancel it and refund you in full. If it has already shipped, you're still covered by the 30-day money-back guarantee.
Never Flush the Heads
Rinsly cleaning heads are not flushable. Always drop used heads in the trash. We aren't responsible for clogs or plumbing damage caused by flushing heads.
Good to Know
- The guarantee covers refund requests made within 30 days of delivery.
- One money-back refund per customer. Replacement heads and damaged-item claims aren't limited.
- Gift cards are non-refundable.
Fraud and Abuse
We may decline refund requests that show clear signs of fraud or abuse, such as repeat requests across multiple accounts or orders bought for resale.
Disputes and Chargebacks
If there's a problem, please email us first. We answer every message and can usually resolve it faster than a bank dispute.
Changes to This Policy
The policy in effect on the day you placed your order applies to that order.
Contact Us
Rinsly
Email: info@getrinsly.com
Website: getrinsly.com